Valence Modular Ottoman

Shipping Rates

• Free shipping on orders $100+
• $12 flat rate shipping on orders under $100

Shipping rates apply to the contiguous United States (lower 48 states).

Additional shipping charges and longer transit times may apply to shipments going to Alaska, Hawaii, APO/FPO addresses, U.S. territories, and international locations. For details before ordering, please contact us at inquiry@maisonvague.shop

Shipping / Delivery Times

Most orders are delivered within 2–20 business days within the contiguous United States.

Each order is carefully prepared and shipped via UPS, USPS, FedEx, or DHL, depending on size, weight, and destination, to ensure the most reliable delivery experience.

Delivery times may vary based on:

• Carrier transit times
• Order volume
• Product availability

Special-Order / Made to Order / Backorder / Final Sale 

Some items are made to order or require additional fulfillment time. When this applies, the estimated shipping window will be clearly stated on the product page.

Final Sale Items

Items marked as FINAL SALE cannot be returned, exchanged, or canceled once an order has been placed. These items will be clearly indicated as Final Sale directly on the Product Page. 

Order Processing

Most orders are processed within 1–15 business days.

Please note that processing times may be longer during holidays, promotional events, new product releases, or other periods of unusually high order volume.

Orders received after 2:00 PM Eastern Time (ET) will begin processing on the next business day.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a direct link to the tracking information. You can use this to check your package status with the carrier.

APO Shipping

For APO addresses, we kindly ask that you contact us before placing your order to confirm eligibility for USPS delivery.

Questions

If you have any questions regarding shipping rates, delivery timeframes, tracking, or international orders, please contact our customer support team at inquiry@maisonvague.shop.

Return Requirements

• Items must be unused, unassembled, and in original packaging with all materials included.
• Returns must be postmarked within 14 days of delivery.
• A Return Authorization (RA) is required before sending any item back. Returns without an RA will not be accepted.
• Customers are responsible for the cost of return shipping.
  

Final Sale & Made-to-Order Items

Items marked FINAL SALE or MADE TO ORDER are not eligible for return or refund.

These items are clearly identified on the product page prior to purchase.

If a FINAL SALE or MADE TO ORDER item arrives damaged or defective, please contact us within 3 business days of delivery to file a claim.

Fees & Refunds

• A 15% restocking fee will be deducted from refunds.
• Orders canceled after shipment (in transit) are subject to applicable restocking and return fees.
• International, Alaska, and Hawaii orders cannot be returned.
• Original shipping charges are non-refundable.
  

Refunds are issued to the original payment method once the return is received and inspected. Please allow 7–10 business days for warehouse and refund processing. 

Refund Processing

Once a return is received and inspected, approved refunds will be issued to the original payment method within 7-10 business days.

Refund amounts will reflect the applicable 15% restocking fee and any non-refundable shipping charges.

How to Start a Return

Reach out to our team to request a return authorization by email:
inquiry@maisonvague.shop

Please include:

• Name on the Order
• Order Number
• Reason for your return request
  

Return shipping instructions and the return address will be provided once your Return Authorization is approved.

If your item arrives damaged or defective, contact Customer Service within 3 business days of delivery to file a claim.

How to File a Claim

Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible so we can resolve any issues.

Begin by sending an email to: inquiry@maisonvague.shop
Include the following information:

• Name
• Order number
• Photos of the item
• Photos of the packaging
• A description of the issue

All damage claims must be initiated within 3 business days of delivery.

International Orders

All orders shipped outside the United States are considered FINAL SALE and are not eligible for return or refund.

Order Cancellations

Orders may be canceled and refunded in full provided they have not entered processing or been shipped from our fulfillment facility.

Please note that MADE TO ORDER, custom-made, upholstered, and other special-order products may not be eligible for cancellation once production, preparation, or fulfillment has started.

Exchanges

In certain cases, exchanges for a different product may be available. Exchange requests must be submitted within 30 days of the delivery date.

Customers are responsible for any applicable price differences between products, as well as any shipping costs related to the exchange. Approved exchanges for non-defective items are subject to a 15% restocking fee.

To request an exchange, please contact our customer support team at inquiry@maisonvague.shop.

Receiving Your Delivery

It is important to inspect your shipment and packaging before signing for receipt.

If visible shipping damage is present, note the damage on the carrier's delivery receipt and retain all packaging materials.

Please keep all original packaging, boxes, crates, and packing materials until your claim has been fully resolved. Failure to retain packaging may affect our ability to process a damage claim. Orders may arrive in multiple shipments. 

For assistance, or to obtain a Return Authorization please contact Customer Service by email at inquiry@maisonvague.shop 
or by telephone at (814) 201-7211